CPU Solutions Policy & Warranty Information

Refunds & Exchanges

Our return policy is designed for your convenience. You have a generous 30-day period from purchase to decide if the product meets your needs. For notebooks and tablets, we offer a 7-day return period.

Refunds do NOT include freight or shipping and handling charges.

After 30 days, the product is not eligible for return or exchange. (7 days for Notebooks and Tablets)

We kindly ask that all refund and exchange items be returned in their original sellable condition, with all original packaging, manuals, and software. Please note that any opened packages are subject to a 15% restocking fee.

Returns on systems and open items that cannot be resold as "new" are subject to a 15% restocking fee.

Refunds requested will reflect current prices for those items. This is in addition to the 15% restocking fee that applies to any items returned for refund.

We do not accept software returns.

Special order items are not eligible for return.

Purchases older than 30 days are not eligible for a return, exchange, store credit, or refund. These items would be covered under the manufacturer's warranty.

Individual components carry a manufacturer's warranty only. CPU Solutions does not warranty these items outside the 30-day return/exchange period.

Manufacturer Warranty Period: All individual parts and components carry their manufacturer warranties.

CPU Solutions System Warranty: Full Systems assembled and tested by CPU Solutions are covered under the CPU Solutions warranty. (Parts & Labor)

CPU Solutions provides basic Windows support on complete systems purchased with a version of Microsoft Windows.

Additional warranties are available on all CPU Solutions systems at the time of purchase and for up to 60 days after purchase.

The owner of all products shipped and sold from CPU Solutions, Inc. remains with CPU Solutions until all payments from the customer are cleared.

There is no warranty for physically damaged items, such as cracks, missing pins, burn marks, or any other damages that would void the manufacturer's warranty.

All warranties will be voided for any product found to be abused, mishandled, modified, or altered.

For example, the following specific alterations will result in warranty avoidance:

Remove labels or stickers containing bar codes or serial numbers, particularly those on CPUs and RAM.

Writing, scribbling, or direct marking of the product in any way. (Do not write "BAD" on a product.)

If a replacement for a product is not available, CPU Solutions, Inc. reserves the right to either replace it with a similar item of equal value or offer an upgraded product at a minimal fee if the particular item has been discontinued from our product line. Additionally, we reserve the right to repair the product.

Warranty void without proof of purchase.

CPU Solutions, Inc. accepts no liability concerning any software or data in any product or parts sold or returned to CPU Solutions, Inc.

Prices and specifications are subject to change without notice. We do our best to be accurate, but occasionally mistakes do occur. CPU Solutions is not responsible for typographical, photographic, or technical errors.

Parts Warranty

Components carry manufacturer warranty only.

Refunds & Exchanges

Software sales are final. CPU Solutions, Inc. will not accept any software returns.

All refunds or credits will be credited to the Purchaser's credit card or sent as a company check. Up to 30 days (from receiving returned merchandise) may be required to process refunds.

RMA Policy and Guidelines

Except where provided by purchased warranty coverage, CPU Solutions, Inc. does not offer cross-ship or advanced replacement services. For a replacement to be issued, CPU Solutions must receive defective items.

Before returning a product, please get in touch with our Technical Support department for an RMA number. Click Here

RMA numbers are valid for 14 days from the time of issuance. If the product is not received within 14 days, the customer is required to apply for a new RMA number.

The pre-approved RMA number must be marked clearly on the outside of the shipping box. Packages must have an RMA # to be accepted!

The CPU Solutions RMA department must receive items before the last day of the warranty.

Except where provided by purchased warranty coverage, all RMA items must be shipped freight pre-paid by the customer. The customer must pay for any desired insurance on the package. CPU Solutions is not responsible for any losses or damages in transit.

RMAs will be returned to the customer via UPS, FedEx, or US Mail. Optional express shipping is available at an additional cost to the customer.

The customer is responsible for the proper packaging of RMA returns.

CPU Solutions, Inc. voids all warranties on insufficiently or inaccurately packaged items.

CPU Solutions reserves the right to void warranties for parts returned with insufficient packaging, physical damage, or modifications.

CPU Solutions, Inc. reserves the right to inspect and test all returned products. No replacement or exchange will be granted if the returned products are found to meet the functionality of the manufacturer's specifications.

Products returned as defective that are tested and found to be working to the manufacturer's specifications will be returned to the customer via UPS Ground at the customer's expense.

All items returned for refund must be in original sellable condition, with all original packing materials, manuals, software, and cables.

General Packaging Guidelines

Generous amounts of packing material should be used to minimize the product (s) 's sliding, colliding, or other internal movements in transit.

If the shipped item is a system, it must be DOUBLE-BOXED with generous quantities of tightly packed bubble wrap. If peanuts are used, please ensure the system is bagged or well-sealed in bubble wrap so that they do not get inside the power supply, system fans, or other openings. Newspaper is only effective when it is very densely packed!

CPU Solutions may void the warranty for any damage during shipping due to improper packaging.

Discrepancy and Shipping Damage

If an item is wrong, missing, damaged in shipping, or has other discrepancies, the customer must report the issue to CPU Solutions within 48 hours of delivery.

The customer is responsible for paying any freight charge caused by refused shipment or unclaimed goods.

CPU Solutions, Inc. will make every effort to deliver on time; however, it is not liable for late or lost shipments.

Customer's Responsibility

Customers should inspect all packages for damage and discrepancies upon receipt.

Customers should contact our RMA department within 48 hours for wrong items, missing items, and shipping damages. After this, any claims may not be honored.

Inspect each item for physical damage, missing documentation, and driver disks.

Customers should always provide a detailed and specific description of problems for defective items.

If you have defective equipment, you must contact the RMA department for an RMA #, which must be present on the package next to the shipping label. Otherwise, the package will be refused.

The purchaser is presumed to have qualified and knowledgeable technical ability to diagnose and pinpoint problem sources. CPU Solutions technical support will provide help where available but cannot teach customers basic diagnostics and step-by-step installation procedures.